Tillflow

Data deletion

Last updated 30 October 2026

You can ask us to delete the personal data Tillflow holds about you at any time. It's free. This page explains how, what happens, and how long it takes.

If you ordered from a store on WhatsApp

  1. Email hello@tillflow.co.ke with the subject "Data deletion request". Include the WhatsApp phone number you used and the name of the store you ordered from. Or reply "agent" in the store's WhatsApp chat and ask the store to delete your data.
  2. We confirm the request comes from the owner of that phone number, for example with a short message to it.
  3. The store's customer record for you is deleted within 30 days, and we confirm by email or WhatsApp.

What is deleted:

What is kept: the store's financial records of past orders (items, amounts and the M-Pesa receipt number) are kept as Kenyan tax and accounting law requires. They no longer show who you are. You can't be erased while you have an order still in progress; it has to be completed or cancelled first.

If you are a merchant (a business using Tillflow)

  1. Open Support in your Tillflow dashboard, or email hello@tillflow.co.ke from the account owner's email address.
  2. Ask for your data to be exported first if you want a copy.
  3. We close the store and delete its data within 30 days, except invoices and payment records the law requires us to keep.

When a customer asks a merchant directly to delete their data, the merchant forwards the request to us through Support, and we handle it in the same way and within the same 30 days.

Backups

Deleted data is removed from our rolling backups within 14 days.

Website visitors and demo requests

To delete the details you sent through our demo or sign-up forms, email hello@tillflow.co.ke from the same email address or with the same phone number. You can also clear our cookies in your browser at any time.

Questions

See our Privacy policy for your rights under the Kenya Data Protection Act, 2019. Contact: CorporateWebPro Kenya (Tillflow), Garden City Business Park, Thika Road, Nairobi · +254 725 689 112 · hello@tillflow.co.ke.